Nursing Home Assistance and Coordination Center (NHACC)

Lisa Volk and Jackie Pappalardi in Clinical & Quality

The New York State Department of Health (DOH) recognizes that COVID-19 has presented unique challenges for nursing homes. In order to provide additional support to nursing home residents, DOH has created the Nursing Home Assistance and Coordination Center (NHACC). The NHACC has been established during the pandemic to respond to urgent requests from nursing homes statewide. The NHACC staff will assist nursing homes in identifying solutions through a dedicated toll-free number. See full DAL attached.


Lisa Volk, RN, B.P.S., LNHA
Director, Clinical & Quality Services
518-462-4800 x15

Jackie Pappalardi, RN, BSN
Executive Director
518-462-4800 x16